Terms of Service

1. Introduction

These Terms of Service (hereinafter "Terms") govern the rights and obligations between the provider of the Resovu service — Lubomír Unar, ID No. 05000386, with registered office at č.p. 220, 768 75 Loukov, entered in the Trade Licensing Register (hereinafter "Provider") — and the user of the service (hereinafter "User"). The service is operated at https://www.resovu.com. The service is intended exclusively for businesses, i.e. persons using it in the course of their business or for their company. It is not intended for consumers. When registering, the User expressly confirms that they use the service as a business; consumer protection provisions do not apply to the contract. These Terms constitute a binding agreement between the Provider and the User. By registering or using the service, the User confirms that they have read, understood, and agreed to these Terms. If the User does not agree with these Terms, they may not use the service. The User represents that they have legal capacity and are authorized to conclude this agreement. If the User acts on behalf of a legal entity, they represent that they are authorized to do so.

2. Service Description

Resovu is an online booking system provided as SaaS (Software as a Service) that enables Users to manage bookings, customers, services, staff, and payments through a web application. The service includes in particular: an online booking system with a public booking page, customer and contact management, service and price list management, staff and working hours management, online payments via Stripe, automatic email and SMS reminders, Google Calendar synchronization, analytics and reports, an embeddable widget for the User's website, coupon and gift card management, loyalty points, review requests, issuing receipts to customers, a customer account for the User's customers, waitlists, and custom form fields. For accommodation, it further includes management of units and prices, synchronization of availability with booking portals (iCal), online check-in and a guest register, data for reporting guests to the authorities, automatic balance payment from the guest's saved card, and a refundable damage deposit. The specific features available to the User depend on the chosen pricing plan. An overview of the features and limits of each plan is provided on the Pricing page (https://www.resovu.com/pricing). The Provider reserves the right to continuously expand, modify, or discontinue individual features of the service. The User will be informed of significant changes by email or by a notice in the dashboard. The service protects public forms against abuse (spam, automated requests) by technical measures; the Provider may reject suspicious requests. SMS reminders through the User's own SMS provider: The service sends SMS reminders only through an account with an SMS provider that the User chooses and connects to the service (e.g. BulkGate or seven.io). The User enters into the contract with the SMS provider in their own name and pays the SMS provider directly for the messages sent, according to its price list; the Provider adds no charge. The User is responsible for the contract with the SMS provider, including the data processing agreement, for registering the sender name, for the content and lawfulness of the messages sent, and for obtaining recipients' consent where required by law. The Provider only transmits messages to the SMS provider according to the User's settings and is not liable for outages, prices, message delivery or any other performance of the SMS provider. The Provider uses the access credentials for the User's SMS provider account solely to send the User's messages. Relationship with the User's customers: Contracts for services, gift vouchers and payments are concluded by the User's customers directly with the User; the Provider is not a party to them and provides only a technical interface. The User is responsible for performance towards their customers, for their own terms and conditions, for information obligations towards consumers, and for handling complaints, cancellations and withdrawals from contracts. The service provides the User with a function for withdrawal from contracts concluded online (the "Withdraw from contract here" button, in other languages and countries in the wording required by local law, e.g. "Vertrag widerrufen" or "Cancel contract here") for gift vouchers sold online and, optionally, for bookings paid online. The button is shown only when a customer can withdraw online. The User sets the withdrawal period; in the EU, EEA and United Kingdom it is at least 14 days. Each purchase keeps the period in force when it was made. Money refunded to customers is paid from the User's Stripe account. Sample texts that the service offers for the User's terms and conditions are samples only and are not a finished or legally reviewed document. The User is responsible for configuring the function, for informing customers about it and its location in their own terms and pre-contractual information, and for assessing withdrawals that cannot be processed automatically. Prices and how they are presented: The User sets the prices of services and accommodation, their currency, discounts and how they are presented to customers, and is responsible for their compliance with the law, in particular consumer protection rules (including the rules on announcing price reductions). If the User turns on highlighting of lower-priced dates, the Service automatically compares the prices set by the User between the dates shown in the calendar; this is neither an announcement of a price reduction nor a comparison with a price in a previous period. If the User connects a third-party pricing tool (e.g. PriceLabs), the Provider takes over the prices as that tool supplies them and is not responsible for their accuracy or availability or for the performance of the tool's provider; the User concludes the contract with that provider and pays its price. Accommodation: Availability is synchronized with booking portals (e.g. Airbnb, Booking.com) via iCal calendars at intervals that are also determined by the portals themselves; the Provider does not guarantee immediate synchronization and is not liable for double bookings caused by a delay or outage of a portal. The User is responsible for keeping the register of accommodated guests, for reporting guests to the authorities (e.g. the foreigners' police or Alloggiati Web), for collecting and remitting local taxes and fees, and for the accuracy of this data. For this purpose, the Service provides forms for guests and export files; it does not submit reports on the User's behalf. The Service keeps guests' registration data for the period set by the law of the country where the accommodation is located; where no period is set, it deletes the data 7 days after departure.

3. Registration and Account

To use the service, registration via the registration form is required. The User is obligated to provide truthful, complete, and up-to-date information. Each User may have only one account unless otherwise approved by the Provider. The User is fully responsible for the security of their account and login credentials. The User must: choose a strong password and change it regularly, not disclose their login credentials to third parties, and notify the Provider without undue delay of any suspicion of unauthorized access to the account. The Provider is not liable for damages resulting from unauthorized use of the User's account if such use occurred due to insufficient security on the User's part. The Provider reserves the right to suspend or delete an account that violates these Terms or has been inactive for more than 12 months. Support access: The Provider may access the User's account only at the User's request or to deal with a security incident or a fault. Each such access is logged together with its reason.

4. Payment Terms

The service is available in a free plan and paid plans. Prices for paid plans are listed on the website on the Pricing page. The Provider is not a VAT payer; the listed prices are final. Prices are quoted in CZK, EUR or USD depending on the User's country. Payments are processed through the Stripe payment gateway. The Provider does not store User payment card data — these are processed exclusively by Stripe in accordance with PCI DSS Level 1 standards. Online card payments: If the User accepts card payments from their customers through the Service (Stripe Connect), the Provider deducts from each payment (i) Stripe's actual payment processing fee and (ii) the Provider's fee for the selected plan as shown on the Pricing page. Stripe's fee is deducted from each payment at the rate of the most expensive card type; once a month its actual amount is settled and the excess (after offsetting the costs below) is returned to the User in a single transfer. When a payment is refunded to a customer, the User bears Stripe's fee, which Stripe does not return; the Provider's fee is returned to the User in proportion to the refunded amount. Other costs that Stripe charges the Provider in connection with the User's account (dispute/chargeback fees, Stripe Connect fees for an active account and for payouts) are passed on to the User without any mark-up; they are deducted from subsequent payments or added to the subscription invoice. For each calendar month the User receives a statement of all fees. Saved card, automatic balance payment and refundable damage deposit (accommodation): If the User turns on automatic balance payment or a refundable damage deposit for accommodation, the Service, on the User's instruction, saves the guest's payment card with Stripe. The card is saved only during a payment made by the guest themselves and only with the consent the guest gives when booking. The card is used solely for the purposes the guest has agreed to: charging the balance on the set date, and placing a hold for the deposit and capturing or releasing it. The Provider does not store card numbers; it keeps only Stripe identifiers, the card brand, the last four digits and a record of the guest's consent. After the stay ends, the card is removed from Stripe. The User sets the amount, purpose and conditions of the deposit towards the guest in their own guest terms and is responsible for their compliance with the law; the User must not charge guests a surcharge for card payments. Only the User decides on capturing the deposit: at most the held amount may be captured, once, stating a reason that is sent to the guest by email; the Provider does not review whether the capture is justified. Fees under this section are deducted from a captured deposit and from automatic balance payments. If the guest disputes the capture or the payment with their bank (chargeback), the User bears the disputed funds and the dispute fee under this section. The Provider is not liable if the guest's bank declines the hold or the payment; in that case, the Service sends the guest a link to confirm or pay and notifies the User. Subscriptions automatically renew at the end of each billing period (monthly or annually depending on the chosen plan). When upgrading to a higher plan, a prorated amount for the remainder of the billing period is charged immediately; a downgrade to a lower plan takes effect from the start of the next billing period. The User may cancel their subscription at any time through the dashboard or the Stripe customer portal. After cancellation, the service remains active until the end of the current billing period. The Provider reserves the right to change prices. The User will be notified of price changes at least 30 days in advance. If the User disagrees with the change, they may cancel their subscription before the start of the new billing period. As the service is intended exclusively for businesses, the consumer right of withdrawal does not apply to it. When a subscription is cancelled, the service continues until the end of the current billing period; no pro-rata refund is provided. The free plan is unlimited in time but has restrictions on the number of services, bookings, and customers. The Provider reserves the right to adjust the limits of the free plan. If the User exceeds the limits of their plan, they will be prompted to upgrade. If the User initiates a dispute (chargeback) with their bank or card issuer concerning a subscription payment, the Provider may suspend the account's paid features until the dispute is resolved. Before initiating a dispute, the User should contact the Provider at resovu@resovu.com.

5. Data Protection

The processing of personal data is governed by our Privacy Policy available at https://www.resovu.com/privacy. The Provider processes personal data in accordance with the GDPR (EU 2016/679) and applicable legal regulations of the Czech Republic, in particular Act No. 110/2019 Coll. In relation to the data of the User's customers, the Provider acts as the processor and the User as the controller. The terms of this processing are governed by the Data Processing Agreement (DPA) available at https://www.resovu.com/gdpr. The User is responsible in particular for: obtaining the appropriate consents from their customers for the processing of their personal data through the Resovu service, providing their own privacy policy to their customers, complying with the data protection regulations applicable in their country, appropriately setting the data retention period in the Resovu dashboard, and handling requests from data subjects (their customers). The Provider provides the User with tools that help them fulfill these obligations: data export (CSV), anonymization and deletion of customers, a configurable retention period, consent management, and activity records (audit log). Analytics and advertising tools on the User's pages: The Provider does not run its own analytics, recording or advertising tools on the User's public pages created in the Resovu service (profile, booking page, widget and related pages) or in the customer portal. If the User connects their own tools in the dashboard (e.g. Google Analytics 4 or Meta Pixel), the User is the controller of the data obtained this way. The User is responsible for their configuration, for the contracts with their operators and for informing visitors in the User's own privacy policy. The Provider only starts such tools after the visitor gives consent in the banner, and stores the choice separately for each User.

6. Limitation of Liability

The Provider commits to maximum availability of the service but does not guarantee uninterrupted operation. The service is provided "as is" without any express or implied warranties, including warranties of merchantability or fitness for a particular purpose. The Provider is not liable for: damages resulting from service outages or technical problems, damages caused by failure of third-party services (Stripe, Supabase, Vercel, Google, the SMS provider chosen by the User), lost profits or indirect and consequential damages, loss of data caused by circumstances beyond the Provider's control, damages arising from the User's violation of these Terms. The Provider's total liability for damages arising in connection with the service is limited to the amount the User paid for the service in the 12 months preceding the occurrence of the damage. For the free plan, the Provider's liability is excluded to the maximum extent permitted by law. The Provider may perform planned maintenance of the service. The User will be informed of planned maintenance in advance where circumstances permit. Urgent maintenance may also be carried out without prior notice if this is necessary to protect the service or its users' data. The Provider is not responsible for the accuracy, completeness, or quality of data entered into the system by the User or their customers. Documents that the User issues to their customers through the service (in particular payment confirmations, invoices and credit notes) are issued by the User in their own name and on their own responsibility; the Provider only provides a technical tool. The User alone is responsible for the accuracy and completeness of the information on these documents, for the chosen tax status (in particular whether the User is registered for VAT), for meeting the requirements and deadlines under the laws of the User's country, and for any sales recording, e-invoicing or reporting to tax authorities. The Provider is not liable for any damage, penalties or tax consequences arising in connection with documents issued through the service. In countries whose laws require certified or registered invoicing software, the Provider may restrict or disable the issuing of documents. Resovu is not a point-of-sale or fiscal system. Recording sales (e.g. EET, eKasa) and reporting guests are the business's obligations.

7. Termination

The User may cancel their account at any time through the settings in the dashboard or by contacting support at resovu@resovu.com. After cancellation, the User's data will be deleted within 30 days, except for data that the Provider is required to retain under legal regulations (in particular accounting and tax regulations), for the period stipulated by those regulations. Before cancelling their account, the User has the option to export their data through the export function in the dashboard (CSV export of customers, bookings, and services). The Provider reserves the right to terminate an account in case of: violation of these Terms, non-payment of subscription for more than 30 days, misuse of the service (spam, illegal content, system overload). In such cases, the User will be notified by email and given 14 days to download their data. After the subscription ends, the account will be converted to the free plan with corresponding limitations. Data exceeding the limits of the free plan will be preserved for 90 days, during which the User may renew their subscription. Provisions of these Terms which by their nature are intended to survive the termination of the agreement (in particular those on intellectual property, limitation of liability and dispute resolution) remain in effect after its termination.

8. Final Provisions

These Terms are governed by the laws of the Czech Republic. The Provider reserves the right to amend these Terms at any time. The User will be notified of changes via email at least 30 days in advance. By continuing to use the service after the effective date of changes, the User expresses agreement with the new version. If the User disagrees with the changes, they may terminate the agreement. Contact: resovu@resovu.com. Operator: Lubomír Unar, ID No. 05000386, with registered office at č.p. 220, 768 75 Loukov. Web: https://www.resovu.com. Disputes shall be resolved amicably first. The competent court is the court having general jurisdiction over the Provider. If any provision of these Terms is found to be invalid or unenforceable, the validity and enforceability of the remaining provisions shall not be affected. The invalid provision shall be replaced by a provision that most closely approximates the economic and legal purpose of the original provision. These Terms, together with the Privacy Policy and the Data Processing Agreement (DPA), constitute the entire agreement between the Provider and the User regarding the use of the service. The Terms are drawn up in Czech and translated into other languages; in the event of any conflict between the language versions, the Czech version prevails.

9. Acceptable Use

The User agrees to use the Resovu service only for lawful purposes and in compliance with these Terms. In particular, the following is prohibited: Using the service to send unsolicited commercial communications (spam) or marketing messages without the necessary consent. Storing, processing, or distributing illegal, harmful, threatening, offensive, defamatory, or otherwise objectionable content. Attempting unauthorized access to the system, to other users' accounts or data, or to any part of the Provider's infrastructure. Using the service in a way that could damage, overload, or disrupt its operation or restrict its use by other users. Accessing the service through automated means (scraping, bots, crawlers) without the Provider's prior written consent. Reselling, sublicensing, or distributing the service or any part of it without the Provider's express permission. Using the service in breach of legal regulations, including regulations on personal data protection, consumer protection, and unsolicited communications. The Provider reserves the right to investigate violations and, if a violation is confirmed, to suspend or permanently terminate the account. The User will be informed of any such step by email. The User is responsible for ensuring that the way they ask customers for ratings and reviews (including reviews on third-party platforms such as Google) complies with the rules of those platforms and with the law.

10. Intellectual Property

The Resovu service, including its source code, design, graphics, logo, name, texts, and documentation, is the exclusive property of the Provider and is protected by copyright and other intellectual property rights under Czech law and international treaties. The User is granted a limited, non-exclusive, non-transferable, and revocable license to use the service in accordance with these Terms for the duration of their account. This license does not include the right to modify or translate the service or create derivative works from it, to reverse engineer, decompile, or disassemble it, or to remove or alter copyright, trademark, or other proprietary notices. The User retains all rights to the data, content, and materials they enter into the system ("User Content"). By using the service, the User grants the Provider a limited, worldwide, royalty-free license to use, store, and process User Content solely for the purpose of providing and improving the service. The Provider does not sell or share User Content, nor does it use it for marketing or third-party advertising. The Resovu name, logo, and brand are trademarks of the Provider. The User may not use them without prior written consent, except for the "Powered by Resovu" label on their public booking page (which can be removed in the relevant paid plans).

11. Force Majeure

The Provider shall not be liable for failure or delay in performing its obligations if caused by circumstances beyond its reasonable control ("Force Majeure"), in particular: natural disasters (earthquakes, floods, storms), armed conflicts, terrorism or civil unrest, epidemics, pandemics or quarantine measures, cyberattacks (including DDoS attacks) or widespread internet outages, outages or failures of third-party services (cloud, hosting, payment gateways, DNS), government orders, sanctions, embargoes or legislative changes, power or telecommunications outages, and strikes affecting critical infrastructure. The Provider will make reasonable efforts to inform affected Users of the Force Majeure event and its expected duration. For the duration of the Force Majeure, the Provider's obligations under these Terms are suspended to the extent affected. If the Force Majeure lasts for more than 30 consecutive days, either party may terminate the agreement in writing without entitlement to compensation.