Terms of Service
Last updated: March 24, 2026 (v2.0)
1. Introduction
These Terms of Service (hereinafter "Terms") govern the rights and obligations between the provider of the Resovu service — Lubomír Unar, ID No. 05000386, registered at č.p. 220, 768 75 Loukov, Czech Republic (hereinafter "Provider") — and the user of the service (hereinafter "User"). The service is operated at https://www.resovu.com. These Terms constitute a binding agreement between the Provider and the User. By registering or using the service, the User confirms that they have read, understood, and agreed to these Terms. If the User does not agree with these Terms, they may not use the service. The User represents that they have the legal capacity to enter into contracts and are authorized to conclude this agreement. If the User acts on behalf of a legal entity, they represent that they are authorized to do so. In the event of any inconsistency between a non-English version and the English version of these Terms, the English version shall prevail.
2. Service Description
Resovu is an online booking system provided as SaaS (Software as a Service) that enables Users to manage bookings, customers, services, staff, and payments through a web application. The service includes, but is not limited to: an online booking system with a public booking page, customer and contact management, service and price list management, staff management and working hours, online payments via Stripe, automatic email and SMS reminders, Google Calendar synchronization, analytics and reports, an embeddable widget for the User's website, coupon and gift card management, waitlists, custom form fields, recurring bookings, multi-location support, loyalty programs, invoicing, and a customer portal. Specific features available to the User depend on the chosen pricing plan. An overview of features and limits for each plan is available on the Pricing page (https://www.resovu.com/pricing). The Provider reserves the right to continuously expand, modify, or discontinue individual features of the service. The User will be notified of significant changes via email or an in-app notification at least 14 days in advance. Beta or preview features may be provided without guarantees of continued availability and are offered "as is" without warranty.
3. Registration and Account
To use the service, registration via the registration form is required. The User is obligated to provide truthful, complete, and up-to-date information. Each User may have only one account unless otherwise approved by the Provider. The User is fully responsible for the security of their account and login credentials. The User must: choose a strong password and change it regularly, not share login credentials with third parties, immediately notify the Provider of any suspicion of unauthorized access to the account at resovu@resovu.com. The Provider is not liable for damages resulting from unauthorized use of the User's account if such use occurred due to insufficient security on the User's part. The Provider reserves the right to suspend or delete an account that violates these Terms or has been inactive for more than 12 months. Before deletion, the User will be notified via email and given 30 days to export their data.
4. Payment Terms
The service is available in a free plan and paid plans. Prices for paid plans are listed on the website on the Pricing page. The Provider is not a VAT payer; the listed prices are final. Prices are quoted in CZK and EUR. Payments are processed through the Stripe payment gateway. The Provider does not store User payment card data — these are processed exclusively by Stripe in accordance with PCI DSS Level 1 standards. Subscriptions automatically renew at the end of each billing period (monthly or annually depending on the chosen plan). The User may cancel their subscription at any time through the dashboard settings or the Stripe customer portal. After cancellation, the service remains active until the end of the current billing period. The Provider reserves the right to change prices. The User will be notified of price changes at least 30 days in advance. If the User disagrees with the change, they may cancel their subscription before the start of the new billing period. The User acknowledges that, in accordance with the EU Consumer Rights Directive (2011/83/EU), the right of withdrawal within 14 days does not apply, as the service is provided in digital form and its performance began with the User's explicit consent before the withdrawal period expired. Upon subscription cancellation, the service remains active until the end of the current billing period; no pro-rata refund is provided. The free plan is unlimited in time but has restrictions on the number of services, bookings, and customers. The Provider reserves the right to adjust the limits of the free plan. If the User exceeds the limits of their plan, they will be prompted to upgrade. In the event of a chargeback initiated by the User's payment provider, the Provider reserves the right to suspend the User's account until the dispute is resolved. The User should contact the Provider at resovu@resovu.com before initiating a chargeback.
5. Data Protection
The processing of personal data is governed by our Privacy Policy available at https://www.resovu.com/privacy. The Provider processes personal data in accordance with the GDPR (EU 2016/679) and applicable legal regulations of the Czech Republic, in particular Act No. 110/2019 Coll. In relation to the data of the User's customers, the Provider acts as a processor and the User acts as the controller. The terms of this processing are governed by the Data Processing Agreement (DPA) available at https://www.resovu.com/gdpr. The User is responsible for: obtaining appropriate consents from their customers for the processing of their personal data through the Resovu service, providing their own privacy policy to their end customers, complying with applicable data protection laws in their jurisdiction, configuring data retention settings appropriately in the Resovu dashboard, responding to data subject access requests from their customers. The Provider provides tools to assist the User in fulfilling their data protection obligations, including: data export (CSV), customer anonymization/deletion, configurable retention periods, consent management features, and audit logs.
6. Limitation of Liability
The Provider commits to maximum availability of the service but does not guarantee uninterrupted operation. The service is provided "as is" without any express or implied warranties, including warranties of merchantability or fitness for a particular purpose. The Provider is not liable for: damages resulting from service outages or technical problems, damages caused by failure of third-party services (Stripe, Supabase, Vercel, Infobip, Google), lost profits or indirect, consequential, or incidental damages, loss of data caused by circumstances beyond the Provider's control, damages arising from the User's violation of these Terms. The Provider's total aggregate liability for damages arising in connection with the service is limited to the amount the User paid for the service in the 12 months preceding the damage. For the free plan, the Provider's liability is excluded to the maximum extent permitted by applicable law. The Provider may perform planned maintenance of the service. The User will be notified of planned maintenance in advance when circumstances permit. Emergency maintenance may be performed without prior notice when necessary to protect the integrity of the service or its users' data. The User acknowledges that the Provider is not responsible for the accuracy, completeness, or quality of data entered into the system by the User or their customers.
7. Termination
The User may cancel their account at any time through the settings in the dashboard or by contacting support at resovu@resovu.com. After cancellation, the User's data will be deleted within 30 days, except for data that the Provider is required to retain under legal regulations (particularly for accounting and tax purposes, retained for 5 years). Before cancelling their account, the User has the option to export their data through the export function in the dashboard (CSV export of customers, bookings, and services). The Provider reserves the right to terminate an account in case of: violation of these Terms, non-payment of subscription for more than 30 days, misuse of the service (spam, illegal content, system overload). In such cases, the User will be notified by email and given 14 days to download their data. After the subscription ends, the account will be converted to the free plan with corresponding limitations. Data exceeding the limits of the free plan will be preserved for 90 days, during which the User may renew their subscription. Sections of these Terms that by their nature should survive termination will survive, including but not limited to: Intellectual Property, Limitation of Liability, Indemnification, and Dispute Resolution.
8. Final Provisions
These Terms are governed by the laws of the Czech Republic. The Provider reserves the right to amend these Terms at any time. The User will be notified of changes via email at least 30 days in advance. By continuing to use the service after the effective date of changes, the User expresses agreement with the new version. If the User disagrees with the changes, they may terminate the agreement. Contact: resovu@resovu.com. Provider: Lubomír Unar, ID No. 05000386, registered at č.p. 220, 768 75 Loukov, Czech Republic. Web: https://www.resovu.com. Disputes shall be resolved amicably first. The competent court is the general court of the Provider's registered office. For out-of-court consumer dispute resolution, the Czech Trade Inspection Authority (www.coi.cz) is competent. EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/. If any provision of these Terms is found to be invalid or unenforceable, the validity and enforceability of the remaining provisions shall not be affected. The invalid provision shall be replaced by a provision that most closely approximates the economic and legal purpose of the original provision. These Terms, together with the Privacy Policy, GDPR Documentation, and any applicable plan-specific terms, constitute the entire agreement between the Provider and the User regarding the use of the service.
9. Acceptable Use
The User agrees to use the Resovu service only for lawful purposes and in compliance with these Terms. The following activities are strictly prohibited: Using the service to send unsolicited commercial messages (spam) or marketing communications without proper consent. Storing, processing, or transmitting illegal, harmful, threatening, abusive, defamatory, or otherwise objectionable content. Attempting unauthorized access to the system, other users' accounts or data, or any part of the Provider's infrastructure. Using the service in a way that could damage, overload, impair, or disrupt its operation or interfere with other users' use of the service. Accessing the service through automated means (scraping, bots, crawlers) without prior written consent from the Provider. Reselling, sublicensing, or redistributing the service or any part thereof without the Provider's express permission. Using the service in violation of any applicable laws or regulations, including data protection, consumer protection, and anti-spam legislation. The Provider reserves the right to investigate violations and may suspend or permanently terminate the User's account if a violation is confirmed. The User will be notified of any such action via email.
10. Intellectual Property
The Resovu service, including its source code, design, graphics, logo, brand name, texts, documentation, and all associated intellectual property, is the exclusive property of the Provider and is protected by copyright and other intellectual property rights under Czech law and international treaties. The User is granted a limited, non-exclusive, non-transferable, revocable license to access and use the service in accordance with these Terms for the duration of their subscription or account. This license does not include the right to: modify, adapt, translate, or create derivative works of the service, reverse engineer, decompile, or disassemble any part of the service, remove, alter, or obscure any copyright, trademark, or other proprietary notices. The User retains all rights to the data, content, and materials they enter into the system ("User Content"). By using the service, the User grants the Provider a limited, worldwide, royalty-free license to use, store, and process User Content solely for the purpose of providing and improving the service. The Provider will not sell, share, or use User Content for marketing purposes or third-party advertising. The Resovu name, logo, and branding are trademarks of the Provider. The User may not use these marks without prior written permission, except as displayed in the "Powered by Resovu" branding on their public booking page (which may be removed with applicable paid plan features).
11. Force Majeure
The Provider shall not be liable for failure or delay in performing its obligations if caused by circumstances beyond its reasonable control ("Force Majeure"), including but not limited to: natural disasters (earthquakes, floods, storms), armed conflicts, terrorism, or civil unrest, epidemics, pandemics, or quarantine restrictions, cyberattacks, DDoS attacks, or widespread internet outages, outages or failures of third-party services (cloud providers, hosting, payment gateways, DNS providers), government orders, sanctions, embargoes, or legislative changes, power outages or telecommunications failures, labor disputes or strikes affecting critical infrastructure. The Provider will make reasonable efforts to notify affected Users of the Force Majeure event and its expected duration. During a Force Majeure event, the Provider's obligations under these Terms are suspended to the extent affected. If a Force Majeure event continues for more than 30 consecutive days, either party may terminate the agreement by written notice without liability for compensation. In such case, the User will receive a pro-rata refund for any prepaid period during which the service was unavailable.