Store and showroom visits booked from your website or online shop

A customer who drives 40 minutes to try a sofa should find the sofa on display and an advisor with time for them. When they book a visit, both are ready.

• No wasted trips. You can bring the model from the warehouse or prepare fabric samples before the customer arrives.
• An advisor with time. Bookings spread visits across the day instead of everyone arriving on Saturday at 10.
• No back-and-forth. The customer picks a free time in the evening, without calling during opening hours.
• A prepared conversation. You know the product, the variant and the customer's questions before they walk in.

It works the same for an online shop where the product page has an Add to cart button, and for a website without a shop that works as a catalogue of kitchens, bathrooms or wedding dresses.

Example: a mattress shop with two advisors and 45-minute consultations can take up to 20 visits on a Saturday from 9 to 17 without anyone waiting, as long as the visits are booked rather than walk-ins all arriving at once.

Bookings don't have to replace walk-ins. People passing by still come in as before; a booking just guarantees time for those who travel to see you.

Put the button where the customer is deciding, and keep it from competing with buying online.

In an online shop, put the code into the product page template, not into the product description. Descriptions often end up in product feeds for comparison sites, and one template change covers all products.

Different products can lead to different services. Add data-service with the service ID to the code, and the booking opens straight on, say, “Mattress consultation” on mattress pages and “Kitchen design” on kitchen pages, each with its own length and advisors.

The Booking for a product or page code reads the product from the page the customer clicked on, together with the page address.

• Shoptet, Shopify, WooCommerce: the product name and the selected variant with its code, for example size and firmness of a mattress.
• Other shops and websites: the name and code from schema.org structured data, or the og:title, the main heading or the page title.
• Your own name: on a general page you can set a fixed name such as “Kitchen studio” with data-context.

The customer sees the product in the booking and the confirmation. You see it in the booking detail and in your new-booking e-mail, with a link to the page. On WordPress with WooCommerce, the Resovu Booking plugin can add the button to every product page and sends the SKU too.

In the morning the advisor opens today's bookings and sees, for example: “10:00, Jane D., Comfort mattress 160 × 200, firmness H3, link to product”. They know what to prepare and don't have to ask again for what the customer already filled in.

Two or three questions that help the advisor prepare are enough. A longer form puts people off before they book.

• “What would you like to try?” – pre-filled with the product from the page, so the customer only checks it.
• “Approximate dimensions of the room” for kitchens and wardrobes.
• “Anything we should prepare?” – fabric samples, a specific colour, a second size.

Own form fields, including Pre-fill from the web page, are available from the Starter plan. On the Free plan the booking still carries the product and page address; you just can't add your own questions.

Answers show in the booking detail under Form answers and in your new-booking e-mail. Form fields apply to the whole form, so to all services. Be careful with required fields: a required room size puts off a customer who doesn't know it yet.

Create a service such as “In-store consultation” or “Showroom visit”. With a price of 0 it shows as free. A length of 45 to 60 minutes suits most consultations; add a break after it if advisors need time to tidy up.

Each advisor is a staff member with the service ticked and their own hours, so customers book free times of a real person. Set a Minimum notice that matches your logistics. Example: if bringing a model from the warehouse takes two days, set 48 hours. A customer booking on Monday at 15:00 then sees Wednesday 15:00 as the earliest time.

Booking from a product page, the on-site window and e-mail reminders are on every plan, including Free.

Online bookings and the ones you enter after a phone call share one calendar, so advisors' times never overlap. A walk-in customer is entered with New booking and the time disappears from the booking page.

Set Book up to as well. Thirty days ahead is usually enough for a showroom visit; a longer window fills your calendar with visits that people forget about.

If your shop or website uses Google Analytics 4 or Meta Pixel, enter the ID in Resovu. Each booking is sent as a conversion after the visitor accepts cookies, so you see how many store visits a campaign or product page brought.

A confirmed booking made more than 24 hours ahead gets an e-mail reminder 24 hours before the visit. For customers who rarely read e-mail add SMS reminders from the Starter plan, sent through your own BulkGate or seven.io account at 1 to 72 hours before. With Customers can change the time themselves turned on, a customer who can't make it moves the visit instead of not turning up.

In Analytics (from the Starter plan), Booking sources splits bookings by channel – the booking embedded on your site, your Resovu booking page and the visits you entered yourself. To compare a campaign with a flyer or a product page, use the Google Analytics or Meta Pixel data above.

A free consultation with no deposit is the easiest for customers. If people often fail to turn up, you can ask for a deposit on longer services such as kitchen design; deposits are available from the Business plan.